Privacy Policy

1. Introduction

bj326 ("Platform", "we", "us", "our") is an online casino and sports betting platform accessible at https://bj326.cam. This Privacy Policy describes how the Operator collects, uses, retains and discloses personal data submitted by or collected from users ("User", "Player", "you") in connection with registration, account use, transactions and general interaction with the Platform.

bj326 is designed for Pakistani users and operates in English. While many of our users are located in Pakistan, this Privacy Policy is governed by the data protection laws of the jurisdiction in which the Operator is incorporated and licensed — not by Pakistani data protection law. This policy does not constitute legal advice and should not be relied upon as such.

            
            Our commitment: We do not sell your personal data to third-party marketers. We collect only what is necessary to operate the Platform, verify your identity and process your transactions. You have rights over your data — and we take those rights seriously.
          

By registering an account on bj326 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please do not use the Platform.

Identity Data Contact Data Financial Data Technical Data Usage Data KYC Documents

2. Definitions

The following definitions apply throughout this Privacy Policy:

"Personal Data" — any information relating to an identified or identifiable natural person. This includes name, email address, date of birth, payment details, IP address, device identifiers and any other information that could, alone or in combination, identify you.

"Processing" — any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, consultation, use, disclosure, combination, restriction, erasure or destruction.

"Data Controller" — the Operator of bj326, who determines the purposes and means of processing Personal Data collected through the Platform.

"Data Processor" — a third party that processes Personal Data on behalf of the Data Controller, for example a payment service provider, identity verification service or cloud hosting provider.

"Consent" — a freely given, specific, informed and unambiguous indication by the User that they agree to the processing of their Personal Data for one or more stated purposes.

"KYC" — Know Your Customer. The identity verification process requiring Users to provide documentary evidence of identity and address before withdrawals are processed, and at other compliance-mandated stages.

"Cookies" — small text files placed on your device by the Platform to store session information, preferences and analytics data.

3. Data We Collect

bj326 collects the following categories of Personal Data from Users:

3.1 Identity Data

Full legal name as it appears on a government-issued identity document;
Date of birth (for age verification — minimum 18 years, or higher as required);
Nationality and country of residence;
Copies of identity documents (e.g., national ID card, passport) submitted during KYC verification.

3.2 Contact Data

Email address — used for Account communications, transaction confirmations and support responses;
Registered mobile number — used for authentication and, where applicable, transaction verification;
City or region of residence where provided (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Multan or Faisalabad).

3.3 Financial Data

Deposit and withdrawal transaction records, including method, amount (in PKR or base currency), date and status;
Payment method reference details as required for transaction processing and reconciliation;
Source-of-funds information where required for AML compliance.

Note: Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may appear in transaction records as contextual identifiers. Their inclusion does not imply endorsement of gambling by those providers.

3.4 Technical Data

IP address and approximate geolocation at the time of access;
Device type, operating system and browser information;
Session identifiers, login timestamps and authentication logs.

3.5 Usage Data

Betting and gaming history — games played, bets placed, amounts wagered, outcomes;
Platform navigation data — pages visited, features used, time on site;
Responsible gambling tool interactions — limit settings, session data, self-exclusion records.

3.6 Communications Data

Records of support interactions via live chat, help centre tickets and email correspondence;
Complaint and dispute records where applicable.

We do not collect sensitive special-category data (e.g., racial or ethnic origin, political opinions, health data) unless specifically required by applicable compliance regulations and only to the extent strictly necessary.

4. How We Collect Your Data

Collection Method	Data Categories	When It Occurs
Direct Submission	Identity, Contact, KYC Documents	Account registration, KYC verification, support enquiries
Automatic Collection	Technical, Usage, Cookies	Every Platform visit, login session, game round, bet placement
Transaction Processing	Financial, Identity	Deposit and withdrawal requests, payment method verification
Third-Party Sources	Identity, AML/Fraud Screening	KYC verification providers, fraud detection services, sanctions screening databases
Responsible Gambling Tools	Usage, Limit Settings	When deposit limits, loss limits, session limits or self-exclusion are set or modified

5. How We Use Your Data

bj326 uses Personal Data for the following purposes:

5.1 Account Management — to create, maintain and secure your registered Account, verify your identity, process login requests and manage account settings.

5.2 Transaction Processing — to process deposits and withdrawals, verify payment method ownership and maintain accurate financial records per applicable regulatory requirements.

5.3 KYC & AML Compliance — to verify your identity and age, screen against sanctions and politically exposed persons (PEP) lists, and fulfil the Operator's anti-money-laundering obligations under applicable licensing requirements.

5.4 Platform Delivery & Improvement — to operate and improve the Platform, personalise your experience, display your balance in PKR, remember your preferences and ensure correct localisation for Pakistani users.

5.5 Responsible Gambling — to record and apply limits, cooling-off periods and self-exclusion requests; to monitor usage patterns that may indicate problematic gambling behaviour; and to fulfil player protection obligations under the Operator's licensing terms.

5.6 Communications & Support — to respond to enquiries, resolve disputes, send transaction confirmations and account notifications, and provide support in English and, during designated hours, in Urdu.

5.7 Security & Fraud Prevention — to detect, investigate and prevent fraudulent activity, bonus abuse, multiple-account creation and other violations of the Terms & Conditions.

5.8 Legal & Regulatory Obligations — to comply with applicable legal requirements, regulatory requests, court orders and requests from competent authorities within the Operator's licensing jurisdiction.

We do not use your Personal Data for: selling to third-party advertisers, building marketing profiles for third-party sale, or any purpose incompatible with the purposes listed above. Direct marketing communications (where sent) will only be sent where you have provided consent and will include an opt-out mechanism.

6. Legal Basis for Processing

Where applicable data protection legislation requires a lawful basis for processing Personal Data, bj326 relies on the following bases:

Contractual Necessity — processing required to perform our contract with you, including Account operation, transaction processing and service delivery.
Legal Obligation — processing required to comply with KYC, AML, tax reporting and other regulatory obligations under the Operator's licensing jurisdiction.
Legitimate Interests — processing for fraud prevention, platform security, responsible gambling monitoring and internal analytics, where these interests are not overridden by your fundamental rights.
Consent — processing for direct marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing & Disclosure

bj326 does not sell your Personal Data. We may share data with the following categories of recipient, strictly to the extent necessary for the stated purpose:

7.1 Service Providers (Data Processors)

Third-party processors engaged by the Operator under contractual data-processing agreements. These include:

Payment service providers and transaction processors (for deposit/withdrawal handling);
Identity and KYC verification platforms (for document checks and AML screening);
Cloud infrastructure and hosting providers (for Platform operation and data storage);
Customer support software providers (for live chat and help centre management);
Analytics providers (for aggregated, anonymised Platform usage analysis).

7.2 Regulatory & Legal Authorities

We may disclose Personal Data to competent regulatory authorities, law enforcement agencies or courts when required by applicable law or legal process within the Operator's licensing jurisdiction. We will notify you of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of the Operator's business, Personal Data held in connection with the Platform may be transferred to the acquiring entity. Users will be notified in advance of any such transfer where practicable.

7.4 Fraud Prevention & Responsible Gambling Networks

The Operator may share data with industry-wide fraud prevention databases and, where applicable, responsible gambling self-exclusion registers operated under the requirements of the applicable licensing jurisdiction, to protect players and maintain platform integrity.

8. International Data Transfers

8.1 The Operator is incorporated and operates its primary infrastructure outside Pakistan. Your Personal Data may be processed in jurisdictions other than Pakistan, including the Operator's country of incorporation and the locations of its third-party service providers.

8.2 Where Personal Data is transferred internationally, the Operator takes reasonable steps to ensure that equivalent data protection safeguards apply, such as contractual protections with service providers or transfers to jurisdictions with recognised adequacy standards under the applicable data protection framework.

8.3 By using the Platform, you acknowledge and accept that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan where different data protection laws may apply.

9. Data Retention

9.1 bj326 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or licensing obligations.

9.2 The following indicative retention periods apply:

Account and Identity Data — retained for the duration of your Account plus a minimum period following closure as required by the Operator's licensing framework (typically five to seven years) for AML and regulatory purposes.
Financial Transaction Records — retained for a minimum of five years following the last transaction, in accordance with standard AML record-keeping requirements.
Support Communications — retained for a minimum of three years for dispute resolution and quality assurance purposes.
Technical & Log Data — retained for a maximum of twelve months unless extended retention is required for security investigation purposes.
Responsible Gambling Records — self-exclusion and limit records are retained for the duration required to give effect to those restrictions, plus an additional period for compliance audit purposes.

9.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised. Anonymous or aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

10. Cookies & Tracking Technologies

10.1 bj326 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, and collect anonymised analytics data to improve the user experience.

10.2 The following categories of cookies are used:

Strictly Necessary Cookies — required for the Platform to function. These cannot be disabled. They include session authentication tokens, security cookies and user preference storage.
Functional Cookies — remember your preferences such as language settings, PKR display preferences and responsible gambling tool configurations.
Analytics Cookies — collect aggregated, anonymised data about how users interact with the Platform. Used internally to improve performance and content. No personally identifiable information is shared with third parties through analytics cookies.

10.3 Non-essential cookies (functional and analytics) require your consent, which may be provided or withdrawn through your browser settings or any cookie consent mechanism provided on the Platform. Withdrawing consent for functional cookies may affect Platform usability.

10.4 bj326 does not use advertising or retargeting cookies that transmit your data to third-party advertising networks.

11. Your Rights

Subject to applicable data protection law in the Operator's licensing jurisdiction, you may have the following rights in respect of your Personal Data:

Right of Access

Request a copy of the Personal Data we hold about you and information about how it is processed.

Right to Rectification

Request correction of inaccurate or incomplete Personal Data held in your Account.

Right to Erasure

Request deletion of your Personal Data where no longer necessary, subject to overriding legal retention obligations.

Right to Restriction

Request that processing of your data be restricted in certain circumstances, such as while a dispute is under review.

Right to Portability

Receive a structured, machine-readable copy of Personal Data you provided, for transfer to another service where technically feasible.

Right to Object

Object to processing based on legitimate interests, including direct marketing, where your interests override those of the Operator.

11.1 To exercise any of the above rights, contact the bj326 Data Privacy team at [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your request.

11.2 The Operator will respond to valid requests within a reasonable timeframe as specified by the applicable data protection framework — typically within 30 days. Extensions may apply in complex cases, in which case you will be notified.

11.3 Please note that certain rights are subject to legal exceptions. For example, the right to erasure cannot override mandatory AML data retention obligations. Where a right cannot be exercised fully, we will explain the reason.

12. Data Security

12.1 bj326 implements industry-standard technical and organisational measures to protect Personal Data against unauthorised access, disclosure, alteration, loss or destruction. These include:

HTTPS/TLS encryption for all data transmitted between your device and the Platform;
Encrypted storage of sensitive account and financial data at rest;
Role-based access controls ensuring staff can only access data necessary for their function;
Two-factor authentication options for user accounts to reduce unauthorised access risk;
Regular security assessments and internal access reviews.

12.2 Notwithstanding these measures, no system is entirely immune to security risks. If you become aware of any actual or suspected breach of your Account security, contact [email protected] immediately.

12.3 In the event of a data breach that poses a material risk to affected users, the Operator will notify relevant regulatory authorities and, where required and appropriate, affected users, in accordance with applicable legal obligations.

12.4 We do not make unqualified "100% secure" or "guaranteed safe" claims. We implement appropriate industry-standard measures and communicate them transparently.

13. Minors & Age Policy

13.1 bj326 is strictly intended for adults aged 18 and above — or the higher minimum age required by the Operator's licensing jurisdiction. The Platform is not directed at, and does not knowingly collect Personal Data from, persons under the minimum legal age.

13.2 Age verification is conducted as part of the KYC process. Where the Operator has reasonable grounds to believe that a User is under the minimum age, the Account will be suspended pending verification, and any associated funds will be returned subject to applicable compliance checks.

13.3 If you believe that a minor has submitted Personal Data to bj326, please contact us at [email protected] immediately. We will take prompt steps to investigate and, where confirmed, delete any data collected from a minor and close the associated Account.

18+ only. Allowing underage individuals to access an online gambling platform is unlawful. Local laws in Pakistan may further restrict gambling access. Users are responsible for ensuring that minors do not access this Platform through their devices.

14. Policy Amendments

14.1 The Operator reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, processing activities or Platform features. The "Last Reviewed" date at the top of this document will be updated accordingly.

14.2 Where changes are material — for example, introducing a new purpose for processing your Personal Data — we will provide advance notice via email (to the address registered on your Account) or a prominent notice on the Platform.

14.3 Your continued use of the Platform following the publication of any amended Privacy Policy constitutes acceptance of the changes. If you do not accept an amended policy, you must cease using the Platform and close your Account.

14.4 Players are encouraged to review this page periodically. Archived previous versions of the Privacy Policy are available from the support team on request.

15. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact us through the following channels:

Data Privacy Enquiries (Email): [email protected] Plain text only — not a clickable link. Include your registered username and a description of your request.

Live Chat: Available 24/7 through the Help Centre on the Platform.

Help Centre: Accessible from the navigation menu within your Account dashboard.

Support is available in English at all times. Urdu-language assistance is available during designated hours. For data subject requests, please state clearly in the subject line: "Privacy Request — [type of request]" to ensure efficient routing.

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