Frequently Asked Questions

Visit bj326.cam and click the registration button. You will be asked to provide your email address, a username, a secure password and your date of birth for age verification. Fill in each field accurately — your details must match the identity documents you will submit during KYC. Once submitted, check your email for a verification link to activate your account. The entire process typically takes under three minutes on a mobile browser.

The minimum age to register and use bj326 is 18 years — or the higher minimum required by the Operator's licensing jurisdiction. There are no exceptions to this policy. Age is verified during the KYC process, which requires you to submit a valid government-issued photo ID. Accounts found to have been opened by underage users will be permanently closed. bj326 does not offer access to minors under any circumstances.

No. bj326 enforces a strict one-account-per-person policy. Each individual may only hold a single registered account. If you open a second account — whether under the same name, a different name or from a shared household — both accounts may be suspended and any associated balances or bonuses voided. If you have lost access to your existing account, contact support to recover it rather than creating a new one.

Standard KYC verification on bj326 requires a government-issued photo ID — your Pakistani National Identity Card (CNIC) is the most straightforward document to submit. You may also be asked for proof of address (a recent utility bill or bank statement showing your name and address) and, in some cases, evidence of your payment method. Documents must be clear, legible and not expired. Submitting accurate documents speeds up the verification process significantly.

On the login screen, click "Forgot Password?" and enter the email address registered to your account. A password reset link will be sent to that address within a few minutes. Follow the link, choose a new strong password — ideally a combination of letters, numbers and symbols — and confirm. If you no longer have access to the registered email, contact the support team with your username and KYC documents to verify your identity before a manual reset can be processed.

The bj326 cashier displays available payment methods at the time of your transaction. Familiar Pakistani payment references include mobile wallets such as Easypaisa and JazzCash, the Raast instant payment rail, and bank transfers through financial institutions such as HBL, UBL, Meezan Bank and Bank Alfalah. Availability of each method depends on the Operator's current cashier configuration. Payment provider names are contextual references only and do not imply endorsement of gambling by any of those providers.

Minimum deposit thresholds vary depending on the payment method you choose and are displayed clearly in the cashier before you confirm a transaction. As an illustrative example, a minimum of PKR 1,000 may apply for certain methods — but the exact figure shown in your cashier at the time of deposit is the one that applies. Thresholds are set by the Operator and are subject to change. Always check the cashier for the current minimum before initiating a deposit.

Withdrawal processing times depend on the payment method selected, your KYC verification status and any compliance checks in progress at the time of your request. Fully verified accounts typically experience faster processing. The Operator does not guarantee any specific processing speed, and no withdrawal is described as "instant guaranteed." If your withdrawal has been pending longer than expected, contact support via live chat with your withdrawal reference number for an update.

As a general rule, withdrawals should be directed back to the same payment method used for depositing. This is a standard anti-money-laundering control and applies across reputable online gambling platforms. If your original deposit method is no longer available or has been closed, contact the bj326 support team before submitting a withdrawal request. The team will guide you through the verification steps required to authorise an alternative withdrawal route.

Yes. bj326 displays account balances and transaction amounts in Pakistani Rupees (PKR) for the convenience of Pakistani users. Underlying transactions may be processed in a base currency determined by the Operator, and currency conversion rates may apply depending on the payment method used. The displayed PKR figure reflects the converted equivalent. If you notice a discrepancy you cannot explain, contact support with your transaction reference for clarification.

Yes. Cricket is one of the primary sports covered on bj326, reflecting the importance of the game for Pakistani users. You can find markets for Pakistan cricket internationals, PSL T20 fixtures, ICC tournaments including the Cricket World Cup and Champions Trophy, and other major cricket competitions. Markets typically include match winner, top batsman, total runs, fall of first wicket and a range of in-play options during live fixtures. Check the sportsbook section for current available markets and odds.

bj326 offers a range of casino game categories: live dealer games (including live roulette, baccarat, blackjack and game-show-style titles streamed in real time), slot-style titles with a variety of themes and payline structures, and table game variants. Each game displays its own rules and, where applicable, theoretical RTP (Return to Player) percentage within the game interface. RTP figures are statistical averages over a large number of rounds and are not a guarantee of any individual session outcome.

Yes. bj326's sportsbook covers a range of sports beyond cricket. Football — including major league and international competitions — UFC and mixed martial arts events, tennis, basketball and other live sports are available subject to the Operator's current market offering. The range of sports and available markets may vary at different times of year depending on the global sporting calendar. Check the sportsbook landing page for the current list of available sports and upcoming events.

Bets are settled in accordance with the sport-specific rules published in the Platform's Rules section, using official results from the relevant event-governing body. For cricket markets — including PSL and ICC events — the official result as declared by the match officials and tournament governing body is used. In cases of match abandonment, reduced overs or exceptional circumstances, the applicable sport-specific settlement rules apply. If you believe a bet has been settled incorrectly, contact support with your bet reference number.

bj326 is built mobile-first, so it works on Android and iOS browsers without requiring a separate app download. The interface is responsive and optimised for the screen sizes and connection speeds typical across Pakistan's major cities — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar and Multan. Whether you're following a PSL match from a Lahore café or catching a live casino session from home in Karachi, the experience is designed to perform consistently on a mobile browser.

A wagering requirement is the total amount you must bet using bonus funds — or a combination of bonus and real-money funds, as specified per promotion — before any winnings derived from that bonus become eligible for withdrawal. As an illustrative example: a PKR 5,000 bonus with a 30x wagering requirement means you must wager a total of PKR 1,50,000 in qualifying bets before the associated winnings can be withdrawn. Game contribution rates vary — slots typically contribute 100% while table games may contribute less. Check the specific promotion terms for full details.

A sticky (or non-cashable) bonus is one where the bonus amount itself cannot be withdrawn — only the winnings generated from it are eligible for withdrawal after wagering requirements are met. A non-sticky (or cashable) bonus is deducted from your withdrawable balance when you make a withdrawal, meaning the bonus principal effectively disappears at cashout. Promotion-specific terms on bj326 will state clearly which type applies. Read these terms before accepting any offer to understand exactly what you are eligible to withdraw.

Yes. All bonuses on bj326 carry an expiry period, after which any unused bonus funds and associated wagering-requirement-bound winnings are automatically removed from your account and are not recoverable. The validity period is stated in the promotion-specific terms at the time the offer is presented. Illustrative example: a bonus may be valid for seven or fourteen days from the date it is credited. Always note the expiry date when accepting a bonus and plan your play within that window.

No. Bonus funds — and winnings derived from them — are not eligible for withdrawal until the applicable wagering requirements have been met in full. Attempting to withdraw before completing wagering requirements will typically result in the bonus and any associated winnings being forfeited at the point of withdrawal. If you prefer to play only with your own real-money funds without bonus conditions, you may be able to decline or opt out of a bonus at the time it is offered — check the specific promotion terms for this option.

Bonuses may be voided for several reasons: the bonus expired before wagering requirements were met; the maximum bet limit per round during a bonus active period was exceeded; evidence of bonus abuse or multi-accounting was detected; or a withdrawal was requested before wagering was completed. If you believe your bonus was removed in error, contact support with your account username and the bonus reference. The team will review the transaction history and explain the specific reason for the removal.

bj326 provides five player protection tools accessible directly from Account Settings: deposit limits (daily, weekly, monthly caps on how much you can deposit), loss limits (caps on net losses per period), session time limits (automatic session cut-off after a set duration), cooling-off periods (short-term account suspension without committing to full exclusion), and self-exclusion (access restriction for a minimum defined period or indefinitely). Limit reductions and self-exclusion take effect immediately. These tools are self-service and available around the clock.

To self-exclude, log in to your bj326 account, navigate to Account Settings, open the Responsible Gambling section and select Self-Exclusion. Choose your exclusion period — typically a minimum of six months — or request a permanent exclusion. Confirm your choice and the restriction takes effect immediately. Alternatively, contact the support team via live chat or at [email protected] (plain text, not a link) and they will process the exclusion within the same session. Self-exclusion cannot be reversed before the minimum period expires.

bj326 uses HTTPS/TLS encryption for all data in transit between your device and the Platform. Sensitive account and financial data is encrypted at rest. Role-based access controls limit staff access to only the data needed for their function. The Platform operates under the data protection requirements of its applicable licensing jurisdiction. For a full explanation of how your data is collected, used and protected, read the bj326 Privacy Policy available in the site navigation.

Online gambling may be subject to restrictions or prohibitions under Pakistani law, including the Prevention of Gambling Act, 1977. bj326 does not hold a licence issued by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan or any Pakistani provincial authority. This FAQ does not constitute legal advice. Pakistani users are solely responsible for determining whether accessing an online gambling platform is lawful in their specific jurisdiction before registering or playing.

If you cannot find the answer you need in this FAQ, contact the bj326 support team through the 24/7 live chat available on the Platform — accessible from the Help Centre icon within your account. You can also reach the team by email at [email protected] (plain text only — not a clickable link). Support is available in English at all times, with Urdu-language assistance available during designated hours. When emailing, include your registered username and a clear description of your query for a faster response.